Hotlink Quick Reference

MNP Portal Guide

1) Login to Dealernet.2) Click on the “Online Registration” link.

1) Click on the “Consumer Registration” link.

Registration Type1) Select type of registration :a. Normal registrationb. Porting registration (specify type of porting and donor telco)2) Select type of account :a. New accountb. Existing account (specify existing mobile number)

Customer InformationA) With MyKad reader1) Insert customer’s MyKad into the MyKad reader and click “Read fromMyKad”.2) Customer information such as Name, Gender, DOB, IC No., Race,Nationality will be auto-populated from the MyKad.3) Key-in “Contact No.” and click “Next” to proceed.B) Manual Entry1) Key-in customer information such as Name, Gender, DOB, IC No, Race,Nationality, Contact No.2) Click “Next” to proceed.• Upon clicking “Next”, DDMF and Maxis internal check will be performed on thecustomer’s IC/Passport no. and will proceed if customer is NOT blacklisted.• If customer is blacklisted, dealer will be prompted to include supportingdocuments to justify the registration.

Address & Contact DetailsA) With MyKad reader1) Permanent Address will be auto-populated if previous step was“Read from MyKad”.2) If Billing Address is the same, click on “Please select if same asabove.”3) Click “Next” to proceed.B) Manual Entry1) Key-in Permanent Address and Billing Address.2) Click “Next” to proceed.

Package Selection1) Key-in the MSISDN and SIM card number.2) Select the Rateplan and assign the Value Added Services (VAS).3) If more than 1 line registration, enter the desired number of lines in the “Addmore lines”.4) Click “Next” to proceed.• For Normal Registration, checking will be done on MSISDN to ensure the mobilenumber is reserved by the dealer.• HLR must match for MSISDN & SIM.

VAS1) Select by ticking the desired Value Added Services.

Monthly Bill Settlement Preference1) For customer who opts for Direct Debit, please fill in the Credit Card details here.2) Key-in the following :a. Type of Credit Cardb. Name on Credit Cardc. Credit Card No.d. Expiry Date3) Click “Next” to proceed.* The credit card details will be validated before able to proceed.

SubmissionA) With MyKad Reader1) Key-in Dealer Contact No and Staff Name.2) If submitting on behalf of dealer, select the option and key-in the dealer code.3) Scan Thumbprint of customer for verification. (This step is applicable forBiometric Readers only)4) Click “Print Registration Form” to print a copy of the registration form forcustomer to sign.5) Click “Submit” to submit the registration for processing.B) Manual Entry1) Key-in Dealer Contact No. and Staff Name.2) If submitting on behalf of dealer, select the option and key-in the dealer code.3) Click “Print Registration Form” to print a copy of the registration form forcustomer to sign.4) Click “Submit” to submit the registration for processing.

Sample of the printed Registration Form.

















Submission is successful.

















View Submission Status1) Status of submission can be viewed and tracked here.2) Filter the report based on date, MSISDN, status or registration type.3) Click on the “Transaction ID” to view the details of the registration.

UMB System - Pendaftaran Hotlink melalui E-reload

Kepada para wakil penjual Maxis, dibawah ini kami menyediakan langkah-langkah yang perlu di guna pakai untuk pendaftaran pelanggan baru Hotlink.
Kegagalan para wakil penjual mematuhi syarat yang diperlukan akan menyebabkan penggunaan pendaftaran melalui E-Reload akan di tarik balik semula. Kami berharap, para wakil penjual Maxis peka akan peraturan yang telah ditetapkan oleh Suruhanjaya Komunikasi & Multimedia Malaysia (SKMM) ini.

Langkah 1 – Melengkapkan Maklumat Peribadi Pelanggan di borang HOTLINK
Pelanggan perlu melengkapkan maklumat pribadi ke dalam borang HOTLINK yang disediakan. Maklumat yang perlu di isi adalah seperti berikut :-

1.1 – Maklumat yang perlu di hantar melalui e-reload/ telefon bimbit
i. Nombor Telefon :- 12/0142/017-XXXXXXX
ii. Nama
iii. No. Kad pengenalan,
iv. Alamat dan poskod

1.2 – Maklumat yang perlu di isi di dalam borang pendaftaran
i. Nombor Telefon :- 12/0142/017-XXXXXXX
ii. Nama
iii. No. Kad pengenalan,
iv. Warganegara,
v. Bangsa,
vi. Agama
vii. Jantina
viii. Tarikh lahir.
ix. Alamat dan poskod
x. Tandatangan
xi. Dealer harus cop dan isikan no “source code” pada borang tersebut.

Langkah 2
Tekan *101*2*1# dan hantar/send

Langkah 3
Borang yang telah lengkap hendaklah dihantar kepada :-

The Manager,
Business Operations,
Level 16, Menara Maxis,
Kuala Lumpur City Centre, 50088 Kuala Lumpur.
Atau fax kepada: 1 800 82 0212

* Borang boleh di lipat dan dijadikan sebagai sampul surat dan tidak memerlukan setem.

Nota :-
Pastikan anda menghantar borang pendaftaran yang lengkap ke Maxis dalam masa 7 hari.
Kegagalan menghantar borang dalam jangkamasa tersebut akan menyebabkan talian pelanggan anda akan mengalami gangguan atau penggunaan UMB system anda akan dihentikan dan hanya boleh menggunakan AMR system sahaja.


MAKLUMAT PELANGGAN YANG TIDAK LENGKAP AKAN MENYEBABKAN PENDAFTARAN MELALUI E-RELOAD AKAN DIBERHENTIKAN!!!!!!

AMR System – Pendaftaran Hotlink Melalui Internet

Langkah 1
Masukkan MyKad ke dalam “card reader” dan klik “enter”, secara automatik, semua maklumat mengenai pengguna akan dipaparkan di dalam kotak yang disediakan seperti :

Nama
No. Kad pengenalan,
Alamat dan poskod,
Warganegara,
Bangsa,
Agama
Jantina
Tarikh lahir.

* Jika anda tiada My Kad “reader” atau MyKad Reader rosak, anda dikehendaki memasukkan maklumat di atas secara “manual” satu persatu.

Langkah 2
Masukkan no telefon bimbit yang hendak di daftar ke dalam kotak “mobile number”

Langkah 3
Masukkan nombor telefon bimbit sekali lagi untuk memastikan atau untuk di “confirmed’ kan yang nombor tersebut sama dengan nombor pada langkah 2.

Langkah 4
Sila tekan butang “save” dan di ikuti oleh butang “close”

Langkah 5
Untuk melengkapkan proses pendaftaran, sila tekan butang “Exit”

Langkah 6
Untuk memastikan bahawa pendaftaran tersebut telah di terima oleh sistem , anda perlu “exit” ‘my card controller’.

Langkah 7
Buka kembali AMR sistem, dan klik “view” log untuk memastikan data telah di hantar ke database – “uploaded”


SEKIRANYA MAKLUMAT PELANGGAN TIDAK DI “UPLOAD”KAN, PENDAFTARAN TERSEBUT TIDAK AKAN DIAKTIFKAN!!!!!!

AMR New Version

Introduction
The purpose of the document is to provide upgrade instruction to all dealers that are using
AMR version 1.4.0.3 and below. The latest version of the application will be 1.5.0.0 and
the application name has changed to “AMR MyKad Controller”. Please follow the step
by step instructions below to upgrade your AMR to latest version 1.5.0.0.


Step 1
Please click on the Check Updates link as shown below Figure 1 to download the latest
version.

Figure 1 – AMR Version 1.4.0.3
Once you click the Check Updates link, the below window will be displayed.

Figure 2 – Check Updates for latest version and patches


Click on the “Check for updates now” button to confirm if any updates found. If updates
found the following window message will be displayed and continue to click OK button
to download the latest AMR version 1.5.0.0.

Figure 3 – If any updates are found, the confirmation to download the updates

Once you finished download the AMR latest version, you will see the following window
message ask you to re-start AMR. You can now exit AMR and re-start AMR to check if
you are running the latest version 1.5.0.0 as shown in Step 2.

Figure 4 – Download updates completed

If you have not upgraded to latest version 1.5.0.0, you would encounter the following
error message in the View Log link as shown below Figure 2.

Figure 5 – View Log

The error code 2 is indicating that you did not enter the serial number of the MyKad
device in the AMR Setting, however you will need the latest AMR version 1.5.0.0 to
enter the serial number of the MyKad device.

Step 2
Once you successful download AMR version 1.5.0.0, you will see the following window
displayed instead of the old registration screen shown in Step 1.

Figure 6 – AMR MyKad Controller

Enter the serial number of the MyKad device
Click the Setting button to enter the standard AMR setting as shown in the following
figure.

Figure 7 – AMR MyKad Controller Setting
You can now enter the serial number of the MyKad device which usually located at the
bottom of the device with a silver sticker. The serial number will start with something
“AU000….”. Click the Save button to save the setting and go back to AMR MyKad
Controller main windows.
Hotlink Registration
To registration Hotlink as usual, click the Hotlink Registration button and you should
see the famous AMR Hotlink Registration windows as per previous version.

Figure 8 – Hotlink Reistration

You notice the Setting and Check Updates links have now moved to AMR MyKad
Controller main windows as Check Update button and Setting button, only View Log
link is maintained in this windows.

USER MANUAL (AMR Web Access - Dealers)

1. AMR Web Access for Maxis Dealers
This is a user manual used by Maxis dealers to …
1.1 User Functions
AMR Web Access is to be used by Maxis Dealers to:
• Register MSISDN for a MyKad Owner
• Register MSISDN for a Non-MyKad Owner
• View Registration Status

1.2 User Login

1. logon with your correct ID and password.

1. After logon, you will access to mainpage as above.

2. There have two button as above.
2. Click “MyKad registration” or “Non-MyKad registration” for register.

1.3 MyKad Registration

1. Insert My Kad into USB Tricubes and click “Read My Kad” at
the bottom.
2. The information will show out automatically as below.

3. The information are not allowed to be changed.
4. Key in phone number in “Msisdn” and also “verify Msisdn”.
5. Press “save” button when you have done.

1.4 Non-MyKad Registration
Each Maxis dealer will perform the following steps…to be continued

1. Full name, Date of birth, Gender, Race, Address, Postcode are
compulsory.
2. New IC, Old IC, Password No. are only need to fill in either one.
3. “City” and “State” will show automatically when user key in the
“postcode”.
4. Key in phone number in “Msisdn” and also “Verify Msisdn”.
5. Press “save” button when you have done.

1.5 View Registration Status

1. Click “registration status check” .
2. Press “Check Status” .
3. Type out the user number and click “search” button.
4. Information will show in the meantime.